Privacy Policy — MentAI

Last updated: 26 September 2026

1. Data controller

The data controller is Understand Sp. z o.o., based in Poznań, Poland (KRS 0000266342, NIP 7792299247), the operator of MentAI. We use the data from the form solely to respond to your request and to talk about a first test. Contact: kontakt@mentai.pl

2. What data we collect

3. Purpose of processing

4. Legal basis

5. Retention period

We keep the data until you withdraw consent, or for a maximum of 2 years after the last contact.

Data from an unfinished account registration (email address, phone, practice name, role, first-visit source) is deleted after 30 days if the account is not confirmed, together with the unconfirmed login account.

6. Your rights

You have the right to access your data, rectify it, erase it, restrict its processing, port it, and withdraw consent at any time. Write to kontakt@mentai.pl.

7. Data recipients

AWS processes data under a GDPR-compliant Data Processing Addendum (DPA) and Standard Contractual Clauses (SCC).

7a. Online booking — client data

When you book an appointment through a specific practice's booking page, we process: your full name, contact details (phone or e-mail) and an optional reason for the visit — solely to handle and confirm the booking.

If the practice enables appointment reminders, we send a reminder to the contact you provided by e-mail or SMS. SMS messages are sent via AWS End User Messaging (European Union region, the same processor as the rest of the infrastructure); the reminder contains only the date and the practice name — no health information.

7b. AI features in the practice panel — the "Post-visit note"

The MentAI panel offers logged-in practice users a "Post-visit note" feature: from the specialist's short working note, an AI model prepares a draft for the user to edit and approve — always a human decision.

8. Cookies

The site does not use marketing or analytics cookies. Technical cookies strictly necessary for operation may occur (e.g. remembering your choice in the banner).

9. Contact

For data protection matters: rodo@mentai.pl (general contact: kontakt@mentai.pl).

This English text is a convenience translation. The Polish version of this policy is binding.

Create your account — 30 days of the full version
MentAI — Practice Assistant
PL · EN · ES
The AI assistant for psychologists, psychotherapists and speech therapists

Your practice.
Your decisions.
AI only helps.

A post-visit note drafted in a minute, online booking, SMS reminders and invoicing — and nothing reaches your records without your click. Less admin, more time for your clients.

  • Less manual juggling of bookings, payments and reminders
  • A safe start with AI: consents, data and clear boundaries
  • Clients sign GDPR consents online, and you see appointments in the calendar on your phone
  • AI supports the organisation — decisions stay with the specialist
  • A weekly report: what works, where time leaks, what needs your attention

The product interface is Polish-first today. English is on our roadmap — write to us at kontakt@mentai.pl for early access in your language.

Sign-up needs no card and no invite — create your account right away. You work with your clients; MentAI takes care of everything around the visit.

30 days
of the full version — for every practice
86%
reported speed gain on documents*
0 PLN
commission per client
* self-reported by AI users in Anthropic's Economic Index research — not a guarantee of results
Create your account and test the full version free for 30 days, no card — sign-up is open, no invite needed.
GDPR
SSL
EUEU servers
30 days of the full version, no card
No commissions
AI under the specialist's control
AI features in practice — example: the post-visit note

A post-visit note in a minute, not a quarter of an hour

After a visit you dictate or paste a few loose sentences — the AI turns them into a structured draft: a working note, a summary, topics for the next visit and a follow-up list. Refine any section with a single instruction ("shorter", "break into bullet points"). You approve it — only then can the note be saved to the client's record, copied or downloaded. It's one of several AI features in MentAI — alongside the "Ask" assistant, session transcription and post-session reflection. See them all in an 80-second video (in Polish).

MentAI panel — an AI-prepared post-visit note draft with sections to edit and approve (panel shown in Polish)

Screenshot from the MentAI panel (panel shown in Polish) — sample synthetic data, not from any real practice.

Nothing is stored

The note content is processed once — it never reaches the database, the logs or the visit records. The draft lives only in your browser until you approve it.

Data stays in the EU

The AI model runs on AWS infrastructure in the European Union region, and content is never used to train models. Details in the privacy policy.

A human decides

The draft is a suggestion, not a clinical fact. You review, edit and approve it yourself — without your approval, nothing leaves the screen.

Why did we start with the note?

According to Anthropic's research (Economic Index), drafting documents and writing explanations are the two things people genuinely use AI for most — and people who hand tedious tasks to AI report gains in speed (86%) and scope of work (82%). The post-visit note is exactly that kind of drudgery.

Try it — create your account (30 days of the full version)
Not sure where AI should help? The mini-audit shows where your practice loses the most time Run the mini-audit
Not sure where to start? The quiz shows what to tidy up first and whether launch help would suit you Take the quiz (in Polish)
Worried about AI and GDPR? The checklist puts consents, data and safe information handover in order See the checklist (in Polish)

AI by the rules the profession itself adopted

In May 2026, the General Assembly of PTTPB (the Polish Association for Cognitive and Behavioural Therapy) adopted an artificial-intelligence annex to its Code of Ethics (11th Scientific Conference, Katowice). MentAI is designed in the spirit of those principles — this is how every AI feature in the system works:

AI supports, it doesn't replace

"AI is a tool that supports the therapist's work — it is not the therapist." In MentAI, artificial intelligence only prepares drafts and suggestions — the post-visit note, your practice-page copy, organisational hints.

The specialist always decides

Clinical responsibility stays with the human. In MentAI nothing is saved to the records until you have read and approved it — a principle built into the architecture, not an option.

Data under special protection

The note draft is processed ephemerally on servers in the European Union: the content is never stored or logged. The core of the system deliberately does not accept clinical data.

Clients have the right to know

client consents go out online straight from the panel (status visible in the records), and GDPR document templates are generated with your practice data.

No pretend therapy

The AI in MentAI does not run therapy, does not diagnose and does not handle crises. It supports the organisation of your practice only — exactly where your time disappears.

The PTTPB annex is an ethical standard for therapists — not a certificate for software. We describe an aligned philosophy of operation, not an official seal.

Practice mini-audit

See where AI can genuinely take work off your practice

3 minutes, no client data. The result shows where you lose the most time today and where AI can help without stepping into therapy itself.

1
A ranking of areas: bookings, payments, documents and day-to-day organisation.
2
An estimate of the hours and the value of the time lost each month.
3
A list of places where AI can help: from typical client questions to sensitive features enabled only with separate consent.

This is not a diagnostic tool or clinical advice. The result concerns practice organisation and AI used under the specialist's control.

1. About your practice
2. What eats the most time today? Rank 1-4
3. Where do you see AI in your practice?
4. Where should we send the result?

What your practice actually gets

One subscription, every core module from day one; session transcription and online visits are optional add-ons. Below — the daily grind MentAI takes off your mind.

Bookings and calendar

  • Online booking 24/7 — clients book themselves, you approve
  • A waiting list that thinksNEW — someone cancelled? The system suggests who was waiting for that slot
  • Weekly visit series, team holidays, "no clients" blocks
  • Google/Outlook calendar both ways — without handing over your account

Money under control

  • Online payments with prepayment — a cancelled paid visit triggers its own refund
  • One-click payment reminder with a duplicate document attached
  • Polish fiscal thresholds watched for you — cash-register deadline calculated in advance
  • Unregistered-business limit and the monthly result (revenue − expenses)

Paperwork and GDPR

  • Invoice, advance invoice, receipt — VAT-exempt with the legal basis, or full VAT
  • GDPR consents online: the client clicks a link, you see the status in the file
  • Processing register and data-processing agreement — printed straight from the panel
  • Full clinical documentation included — cards per specialisation, attachments and AI drafts in a separately encrypted vault; switch it on whenever you choose

Communication that comes back

  • E-mail, SMS and WhatsApp reminders — the client picks the channel
  • The client's WhatsApp reply (“works / doesn't work”) comes back to the panel at the visit
  • Client portal: cancel, reschedule, pay — no phone calls to the practice
  • Document e-mails look like they come from your practice, and replies return to you

AI that knows its place

  • Post-session note in your paradigm — from CBT to Gestalt
  • "Ask": type or dictate what should happen — you approve every action
  • Session transcription → note draft — recording deleted right away, with every participant's consent (add-on, 69 PLN/mo)
  • Post-session reflection: questions for your own thinking — not supervision, and no substitute for it
  • Voice reception on the booking page — every request waits for your decision
  • Dictation and AI on EU servers; nothing saves itself

Your place on the web

  • Practice website included — services, prices and booking at mentai.pl/gabinet/your-name
  • Booking widget on your own websiteNEW — paste ready-made code, clients book right on your site
  • Practice APINEW — your own key: visits, clients, free slots and bookings from your own tools, plus webhooks that notify your system about visit and payment changes right away (API docs)
  • Client CRM for therapistsNEW — one page per client: visit and document history, numbers (held, no-shows, revenue), follow-up tasks, tags, organisational notes; duplicate merge and GDPR erasure on request
  • Online visits in MentAINEW — an online visit is a visit like any other in the client record: the client picks the online option when booking, gets the link automatically in the reminder and joins from a phone with nothing to install; consents, session note, invoice and statistics stay with that visit, and a recording (only with both sides' consent) can become a draft note; EU servers (add-on 69 PLN/month for the whole practice)
  • For teams: schedules and prices per therapist, rooms without double bookings
  • Team report: occupancy, client retention and cancellations per therapist

And underneath, day to day:

one active session per accountfull history of every visitCSV export always — your data is never hostageimport from another systemsimple / advanced modefirst reception account 0 PLNpublic list of updates — you see what we change

Pricing

The basics in one subscription; session transcription and online visits are optional add-ons. You create and pay for your account yourself in the panel — no commitment.

The simplest start

Solo practice

One price — monthly and yearly
99 PLN ≈ €23 / mo.
no commitment — the first seat is always 99 PLN
pay yearly upfront: one month free — 1,089 PLN ≈ €253/year, pay for 11 months, use 12
30 days of the full version for every practice, no card · Founding programme: 19 PLN/seat for the first 30 paid subscriptions (while your subscription stays active), until 31 December — set up in about 10 minutes
  • Online booking and invoices; online payments to the practice's own Tpay account
  • Reception included: 0 PLN — the first reception account doesn't take up a seat
  • Gentle reminders (SMS/e-mail) in your style
  • Expense register with categories, VAT and invoice import from KSeF (Poland's e-invoicing system)
  • A weekly summary in numbers
  • GDPR: consents and simple data-handling rules
  • Answers to typical client questions
  • Google Calendar connection
  • Free client migration (CSV import from another system)
  • No commission for new clients
Create your account — 30 days of the full versionor discuss the test scope with us

Teams & clinics — from 2 therapists

One surcharge — monthly and yearly
+39 PLN ≈ €9 / mo. per each additional seat
e.g. a duo: 99 + 39 = 138 PLN ≈ €32/mo. · four seats: 216 PLN ≈ €51/mo. — no commitment
pay yearly upfront: one month free — a duo 1,518 PLN/year, four 2,376 PLN/year
30 days of the full version for every practice, no card · Founding programme: 19 PLN/seat for the first 30 paid subscriptions (while your subscription stays active), until 31 December
  • Linear pricing: first seat 99 PLN, each additional seat +39 PLN — same rate yearly and monthly; no practice size limit
  • Reception included: 0 PLN — the first reception account doesn't take up a seat
  • Online booking and invoices; online payments to the practice's own Tpay account
  • Gentle reminders and the weekly summary
  • GDPR and answers to typical questions as standard
  • Google Calendar connection
  • Free client migration (CSV import from another system)
  • No commission for new clients
Create your account — 30 days of the full versionor discuss the test scope with us

Founding Practices (first 30 paid subscriptions): each additional seat 19 PLN ≈ €4.5 / month while your subscription stays active. The first reception account doesn't count as a seat.

One price in both modes: 99 PLN ≈ €23 for the first seat + 39 PLN ≈ €9 per each additional one. Pay yearly upfront — billed for 11 months, the 12th is free. Founding Practices (first 30 paid subscriptions): each additional seat 19 PLN — while your subscription stays active. A seat is every specialist in the schedule and every other team account, e.g. an administrator; one person counts once. The first reception account doesn't count towards seats.

99 PLN ≈ €23/mo. vs an example 40 h of admin per month.

If your hour is worth 150 PLN (≈ €35), 40 h of manual admin is roughly 6,000 PLN (≈ €1,395) of potential time cost. An illustrative calculation, not a guarantee of results.

Base plan + add-ons
typical practice software: SMS and invoicing cost extra
99 PLN ≈ €23
MentAI — basics included, add-ons optional

* Qualitative comparison based on publicly available price lists and feature pages of popular practice-management tools. Feature scope varies by vendor and plan — check current pricing with each provider.

The basics included. No asterisks.

In many practice-management tools the low "from" price grows along the way: SMS bundles, an invoicing add-on, document templates, fees for extra staff. In MentAI one subscription covers everything a practice uses day to day; only two optional add-ons are paid separately: session transcription and online visits.

Feature Elsewhere, often In MentAI
Invoices and sales documents a paid add-on — enabling it can even end your free trial ✓ included from day one of the trial
SMS reminders for clients metered bundles (e.g. 300/month), custom sender name on request ✓ SMS and WhatsApp: 100 SMS a month included plus 30 for each additional seat (twice as many WhatsApp messages); more: +100 SMS for PLN 17, valid for a year. E-mail unlimited. SMS sender name included.
GDPR document templates templates sold separately (100–350 PLN ≈ 23–82 €) ✓ processing register and data-processing agreement pre-filled with your practice data — included
Clinical documentation (client cards + attachments) a higher tier or a separate documentation system ✓ included — an optional module in a separately encrypted vault
Front-desk account every extra person = an extra fee ✓ first front-desk account free
Practice page with online booking booking only in higher tiers ✓ included: page + booking
Online payments only in a higher plan or for an extra fee ✓ you enable it yourself in the panel, to the practice's own Tpay account: the money goes straight to you (the payment operator charges its fee)
AI session note separate tools at ~199 PLN ≈ 47 €/month ✓ included, always approved by a human

The end of your trial is not the end of access to your data. For 30 days after the trial ends, viewing and exporting your data (clients, visits, documents — CSV) keep working. Your data is never held hostage by a subscription.

No surcharges for the basics: SMS and WhatsApp included (100 SMS a month plus 30 for each additional seat; more in upfront bundles, no invoices after the fact). Only two optional add-ons are paid, session transcription and online visits, both marked in the price list; the essentials of running a practice will not move behind a paywall.

Refer another practice? You both get the same reward.

Every practice has its own referral code in the panel. When another practice signs up with it and pays their first subscription, both practices get a reward of the same value: one month of the referred practice's subscription. They get a month free (31 days), you get as many days of your own plan as that amount is worth — refer a larger centre and you get several months. Automatically, for every referred practice (one code works for up to 100 sign-ups).

You'll find the code in the panel: Practice → Plan & payments. Rules: BlogProduct updates (in Polish)trial terms, section 5a (in Polish).

Try the booking as a client — no account, no install

This is what booking a visit looks like in a practice that uses MentAI. Click through the whole path in our Sample Practice — from picking a service to confirmation.

1. Pick a service

Consultation, a child's visit, group sessions — with prices and duration.

2. Pick a time

Live availability straight from the therapist's schedule — no phone calls, no waiting.

3. Confirm

The booking lands directly in the practice calendar. The client gets a confirmation.

Open the sample booking (in Polish)

Demo mode: click around freely and enter made-up details — test bookings are cleaned up regularly and nobody will contact you.

Want this booking in your practice? Create an account — 30 days of the full version

Type what should happen. MentAI prepares it — you approve.

The panel has an "Ask" field. You write in plain language and MentAI fills in the form, opens the right screen or drafts the note. Nothing saves itself — every change waits for your click.

book Ms Kowalska for Tuesday at 4 pm Ctrl+K

Examples that work today:

"invoice like last time for Nowak" "show overdue payments" "remind Kowalska about the payment" "draft a note after Anna's session" "add a service: online consultation, 180 PLN"

MentAI understands plain-language requests (Polish UI) and always shows what it prepared before anything reaches the records. AI supports the organisation — decisions stay with you.

Try "Ask" — 30 days of the full version
FIRST CLIENTS • 2026

We're building MentAI with the first practices

MentAI is already running in its first practices. You create the account yourself, and we ship new features every week — see the Updates page for the list.

Reviews from the first quarter of testing will appear here — with the name and consent of the person giving them.

Short quiz

Not sure where to start?

Answer 8 questions and see the best place to start in your practice. Instant result — e-mail only if you want the first-steps plan.

Take the quiz (in Polish)

How we start

Self-service start in ~10 minutes

The start wizard guides you step by step, and an AI assistant suggests services and a schedule from a short description of your practice.

Free migration

You upload clients from another system yourself from a CSV file and add visits as recurring series — usually one afternoon, with our help on a video call.

Help whenever you want

A free call at any stage — and if you want us to set up more for you, there is a paid onboarding package.

See the demo — no account needed

Step into the panel of a sample practice as if you were logged in: a calendar full of visits, payments, invoices, reports and a showcase AI assistant — or see the booking through your client's eyes. Click around — the data is fictional and resets every night. The demo is in Polish.

Try the demo

Two ways to start

On your own: create an account right away and the start wizard walks you through in ~10 minutes. With us: a free call and a proposal for a small starting scope.

Create your account — 30 daysBook an intro call

The product interface is Polish-first today. English is on our roadmap — write to us at kontakt@mentai.pl for early access in your language.

Launch help — when you'd like us to do more for you

Getting started on your own is simple and free — and if you prefer, we'll take over more of the setup.
  • Preparing the first building blocks for your practice
  • Free client migration (CSV import from another system)
  • A short online training session for your team

For a broader scope (larger data imports, multi-seat rollout, team training) we prepare a one-off individual quote after a short call — always before any work starts. You don't need this help to begin: first we check together whether it makes sense at all.

Ask about launch help

Switch to MentAI without the stress

Moving your practice over usually takes one afternoon — and it is free. Your old system can run in parallel throughout the trial.

📅

Calendars without double bookings

You see MentAI appointments in Google, Outlook and on your iPhone after a one-link setup, and private entries in your own calendar block those slots in online booking.

Without giving anyone access to your Google account
📥

Import from your current software

You export clients from your current software to a CSV file and upload it yourself in the panel — the data never passes through third parties. We help on a video call, free of charge.

Import with duplicate protection
📄

Excel, paper, anything

Clients in Excel or a spreadsheet? The import recognises typical columns (name, phone, e-mail, guardian). No clinical data is needed to get started.

You upload it yourself — the file stays with you

MentAI vs typical alternatives

A qualitative comparison based on publicly available price lists and feature pages

Feature MentAI Typical practice-management software
Subscription (1 therapist) 99 PLN ≈ €23 (yearly & monthly) Base plan often covers only calendar and notes*
Real cost of the full toolkit (booking + SMS + invoicing) 99 PLN ≈ €23, including 100 SMS a month (or 200 WhatsApp messages); more: +100 SMS for PLN 17 Base plan + SMS add-ons + a separate invoicing tool*
Online booking ✓ In higher tiers
Online payments + invoices ✓ invoices included; online payments to the practice's own Tpay account (payment operator's fee) Invoicing as a paid extra module
SMS reminders ✓ 100 SMS a month included plus 30 for each additional seat; more: +100 SMS for PLN 17 SMS as a paid add-on
AI (notes, replies, reports) ✓ No AI note
Help at launch Optional, after a short assessment ✗
Specialisation Psychologists, psychotherapists, speech therapists Varies by product

* Qualitative comparison of typical market offers, not of any specific vendor: base plans of practice-management tools often cover only calendar and notes, with online booking, SMS packages and invoicing sold as separate add-ons; the full toolkit usually costs noticeably more than the base plan. Always check each provider's current pricing.

Frequently asked questions

Is my clients' data safe?+
Yes. Data is protected with encryption in transit and at rest, and processed in the European Union. The AI note works ephemerally — the draft is never stored or logged; only what you approve reaches the records. Clinical documentation is a separate, off-by-default module encrypted with its own key — you enable it deliberately, and the front-desk account never has access to it.
I'm not technical — will I manage?+
You don't have to be. The start wizard walks you through the setup in about 10 minutes, and an AI assistant suggests services and a schedule from a short description of your practice. Prefer a human? Book a free call and we set everything up together.
Do invoices, SMS or GDPR templates cost extra?+
Invoices and GDPR templates, no. One subscription covers online booking, SMS and WhatsApp (100 SMS a month plus 30 for each additional seat, or twice as many WhatsApp messages), invoices from day one of the trial, GDPR document templates pre-filled with your practice data, a booking page and the first front-desk account free. More SMS are bought upfront: +100 SMS for PLN 17, valid for a year — no invoices after the fact. See the “The basics included. No asterisks.” section.
I have clients in another system — can they be moved?+
Yes — free of charge. You export your clients to a CSV file and upload it yourself in the panel (the client file never passes through third parties), and on a video call we help you set up the rest. The next day your practice runs as usual.
What if I don't like it?+
You simply end the trial — no costs, no commitments. You create and pay for the account yourself, but you can also write to us at any step: kontakt@mentai.pl.
How is MentAI different from booking marketplaces?+
Booking marketplaces mainly help you stay visible to new clients. MentAI is built to help with the daily work of your practice: bookings, reminders, payments and keeping everything around visits in order. Pricing is simple: one subscription for the basics, two optional add-ons, zero commission on your clients.
Can I use MentAI together with a booking marketplace?+
Yes — many therapists combine different tools. A marketplace can help you attract new clients, while MentAI keeps the daily work of your practice in order: booking, payments, invoices and reminders. You don't have to give one up to use the other.
How long does the test take?+
The trial gives you 30 days of the full version for every practice and starts right after sign-up — the start wizard gets you to your first booking in about 10 minutes. Moving clients over from another system usually takes one afternoon, free of charge and with our help.
Does MentAI work with Google Calendar?+
Yes, both ways: you see MentAI appointments in Google, Outlook or on your iPhone after a one-link setup, and private entries in your own calendar block those time slots in online booking. Without giving anyone access to your Google account.
Does the trial require a card and what happens after it ends?+
The trial is free, no card required. After the trial (30 days of the full version) you pick a plan and pay yourself in the panel — or simply finish. Your data remains available to review and export for 30 days.
How do I cancel?+
Just don't pay for the next period: the subscription never renews on its own, you start every payment yourself in the panel. You can delete your account in the panel settings (Account section) or by emailing kontakt@mentai.pl; we erase the data after confirmation via a link sent to the Administrator's email: no sooner than 72 hours after the request and within 3 business days of confirmation. There are no fixed-term contracts.
Are SMS reminders included?+
Yes. The subscription includes 100 SMS a month plus 30 for each additional seat; you can send WhatsApp messages instead — twice as many. Need more? +100 SMS for PLN 17, valid for a year, bought upfront in the panel — no invoices after the fact. When the SMS run out, reminders go out by e-mail. E-mail reminders are unlimited, and the SMS sender name is included. The default wording signs each message with your practice's name.
How much does a team cost?+
A seat is every specialist in the schedule and every other team account, e.g. an administrator; one person counts once. The first reception account is included and does not take a seat. Pricing is linear: the first seat 99 PLN/month, each additional seat +39 PLN, the same rate yearly and monthly — e.g. a duo 138 PLN ≈ €32, four seats 216 PLN ≈ €51.
How does MentAI help with GDPR?+
Data minimisation: the core system stores no clinical data, and processing happens in the EU. From the panel you can print a record of processing activities (art. 30) and a data processing agreement with your practice data, send client consents online (status visible in the records), and the optional clinical documentation module is encrypted with its own key.

Intro call

Step 1 of 2

No spam. Promise.

I reply personally within 24 h. You can create the account yourself in a few minutes — or, if you prefer, we will run the first test with you individually.

Prefer to write directly?
Send an e‑mail

Data security

  • EU servers and data encryption
  • no access to session content in the core part of MentAI
  • consents, the minimum necessary data and clear storage rules